WorkCentre 3345 bypass tray not working

[adamjezek]

Hello,

I have WorkCentre 3345 and I can't get the bypass tray to work. 

I opened the Internet Services and choosed Properties -> Services -> Printing -> General and set Auto tray switching to Enable. Under Properties -> General Setup -> Tray settings, I tried both option (bypass and static) for the bypass tray. I have Windows 10 and I downloaded the drivers from Xerox website. Before printing, I open Printing preferences from Windows dialog and Xerox window opens. Here I choose automatic selection.

Even with all these settings, the printer still doesn't use paper from the bypass tray. I've been playing with the settings for 2 hours now and I still can't get it to work. 

How do I set the printer to automatically choose paper from bypass tray if it's present? 

[CherylO-Xerox]

Hi adamjezek, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.