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WorkCentre 3655X print - The job was deleted at user request

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Hello all,

 

We just bought a WorkCentre 3655X (with fax), and everything seemed to be okay until this issue came up. 

Whenever we print from a certain program, Crystal Reports v10, the job seems to attempt coming through as a Fax Send, and we get "The job was deleted at user request" on the job status.  The job does not print.

Printing from other programs works fine though.

 

Attached is an image of the job status.

IMG_1336.jpg

 

We have a 5755 (with fax) and a Phaser 3635, neither of which exhibit this behavior.  I've also tried using the Global Print Driver, but got the same results.

 

I have made sure that 'Normal Print' is selected as the Job Type.  I have even disabled bi-directional communication, and set the Lan Fax to Not Installed, so the Fax option doesn't even show up as a job type.  Still happens.  We aren't making any changes in the printer properties dialog when printing these jobs.

 

I've searched everywhere, but people only seem to have this message when scanning.

 

Anybody have any ideas why this would happen?

 

Thanks in advance,

Aaron

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Re: WorkCentre 3655X print - The job was deleted at user request

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Since the printer is stating the job is Fax Send (From PC) I would think the driver has no part in the submission.

 

Find out how jobs are submitted from the Crystal reports to the printer and maybe we can help, I'm guessing Server fax or something similar, which would be more on the email side of the setup (and makes sense since it is usually a scan error)

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Joe
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Re: WorkCentre 3655X print - The job was deleted at user request

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Thanks for taking the time to reply Joe.

The printing from Crystal Reports isn't any different than any other program, as far as I can see.  Just choose the printer and click Print.

 

But this type of job (Fax Send) is the same as what shows if we use the LAN Fax feature - send a fax job from a networked PC.  However, in this case, that option is not actually being chosen in the printer properties.  It's almost like the driver thinks it's a Fax Send, but since no fax number was provided, it just doesn't complete the job.

 

This is what a successful Fax Send from PC message looks like:

IMG_1342.JPG

 

 

 

Really not sure what else to try here.  Any other ideas?

 

-Aaron

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Re: WorkCentre 3655X print - The job was deleted at user request

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I probably could figure it out if I had the software, but I don't so I have nothing further to give.

The application is clearly doing something beyond what the driver is stating because Print is not seen as a fax by the device.

The failed job under Job Status > Completed Jobs at the printer might give you a reason for the failure when you select the failed job though. It could be simple, but I would just be throwing random stuff at a wall guessing here.

 

 

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Joe
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Re: WorkCentre 3655X print - The job was deleted at user request

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Hi,

 

So we had some other issue come up (not exactly sure what happened), and the machine required an image overwrite.  After doing that, these print jobs that were previously not working are now working.

Strange... I really can't explain it.

 

I'll keep an eye on it, and if it comes up again, will send some more info to recreate the issue.

 

Thanks for your help, Joe.

 

Regards,

Aaron

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