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WorkCentre 4150/S - Clear the Jam in the Print Engine

I have duplex printing enabled. On every print I'm being instructed to 'Clear the Jam in the Print Engine'. However, when I open the right door, I do not see any paper jam. I do notice that the printout does not completely exit the printer. I have to pull on it a bit to remove it from the printer. An ideas?

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Re: WorkCentre 4150/S - Clear the Jam in the Print Engine

Found help in this video; http://www.youtube.com/watch?v=GKoP8GgLr4w
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