Thank you for using the Support Forum. Please take a look at the solutions for the faults you are seeing 024-747, and 012-284. If these solutions do not help please consider contacting your support centre for further assistance.
We have a WorkCentre 5230A that we use for priting instruction manuals. These manuals are typically about 8 pages long (4 sheets of paper, 2-sided) and we have the finisher apply one staple to each manual.
We have been experiencing a VERY high jam rate lately. We can't print more than about 6 manuals before the machine jams and provides an error.
We have tried pulling paper from different trays to see if that helps (does NOT help), tried re-leveling the machine (no help), and checked the condition of all the rollers we can find (they all look pretty good).
Here is a list of the jams we have experienced over the last week or so (see below).......
Hoping someone has a suggestion on how we can get this back up and running! Thanks so much!! -Dmdrums
|05/05/2014 10:40 AM||024-747|
|05/05/2014 10:38 AM||012-284|
|05/05/2014 09:54 AM||024-747|
|05/05/2014 09:41 AM||012-284|
|05/02/2014 12:47 PM||027-779|
|04/28/2014 05:53 PM||024-747|
|04/28/2014 05:52 PM||012-112|
|04/28/2014 05:51 PM||012-284|
|04/28/2014 10:49 AM||024-747|
|04/28/2014 09:55 AM||012-284|
|04/28/2014 09:42 AM||024-747|
|04/28/2014 09:40 AM|