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Valued Advisor
Valued Advisor

Re: WorkCentre 5230A Jams every few pages

Hi dmdrums,

Thank you for using the Support Forum. Please take a look at the solutions for the faults you are seeing 024-747, and 012-284. If these solutions do not help please consider contacting your support centre for further assistance.

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New Member
New Member

WorkCentre 5230A Jams every few pages

Product Name: Other - specify product in post



We have a WorkCentre 5230A that we use for priting instruction manuals.  These manuals are typically about 8 pages long (4 sheets of paper, 2-sided) and we have the finisher apply one staple to each manual.


We have been experiencing a VERY high jam rate lately.  We can't print more than about 6 manuals before the machine jams and provides an error.


We have tried pulling paper from different trays to see if that helps (does NOT help), tried re-leveling the machine (no help), and checked the condition of all the rollers we can find (they all look pretty good).


Here is a list of the jams we have experienced over the last week or so (see below).......


Hoping someone has a suggestion on how we can get this back up and running!  Thanks so much!!  -Dmdrums


05/05/2014 10:40 AM024-747
05/05/2014 10:38 AM012-284
05/05/2014 09:54 AM024-747
05/05/2014 09:41 AM012-284
05/02/2014 12:47 PM027-779
04/28/2014 05:53 PM024-747
04/28/2014 05:52 PM012-112
04/28/2014 05:51 PM012-284
04/28/2014 10:49 AM024-747
04/28/2014 09:55 AM012-284
04/28/2014 09:42 AM024-747
04/28/2014 09:40 AM


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