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munozd New Member
New Member

WorkCentre 5638 Scaling All Print Jobs

We have multiple users using the 5638 as a printer and all of them have reported that any documents they print are having the bottom and right of their documents cut off. We have tried the latest universal and model specific drivers to no effect. Any documents that are printed with the bottom and right cut off will print out fine on any other printer we send them to. Is there some manual scaling setting to force the print area to the paper size?

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2 Replies
Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: WorkCentre 5638 Scaling All Print Jobs

Munozd,

Try going under the print driver properties, selecting the advanced tab and then at the bottom select Printing Defaults. Once you have the Printing Defaults dialog open go over the the Advanced tab and look for a setting about Advanced Features - it will be enabled. Disable this option and press the Ok/Apply button to save all settings. Close out of all windows and try printing your document again to see if that doesn't fix the issue.

Also note - before making those changes you should close out all applications!
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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munozd New Member
New Member

Re: WorkCentre 5638 Scaling All Print Jobs

We removed the PCL6 drivers from the server and reinstalled the printer with the PostScript drivers. After checking back with the affected users, the print jobs were now printing normally.

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