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1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor
‎05-20-2016 02:30 PM

Re: WorkCentre 6015 insists it has a paper jam

It's likely a dirty or damaged sensor. 

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Joe Arseneau
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Charles Lavin
New Member
New Member
‎05-20-2016 12:41 AM

WorkCentre 6015 insists it has a paper jam

Product Name: WorkCentre 6015

Hi --

 

I have a Xerox WorkCentre 6015 that doggedly insists it has a paper jam.

 

The user reports that she did indeed have a paper jam (from the rear), and did manage to remove the stuck paper. She told me that the paper tore, but she's reasonably sure that she got the whole thing out.

 

Now, whenever the printer is switched on, it runs through its internal tests, beeps and displays

 

Paper Jam

077-900 Printer

Open Rear Door

Remove Paper

 

I have thoroughly checked the rear paper path, as well as the bottom paper path and the output paper path, and cannot find anything stuck anywhere. Is there a way to further open the printer to more easily check these paper paths? The printer insists it has a paper jam, and right now I can't find one.

 

Thanks

CL

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