WorkCentre 6015 will only print via Ethernet

[rhepworth]

Just got off the line with Xerox support. Telephone diagnosis ruled out issues with drivers, my router, firmware, user error and the like, and pointed to it possibly being a faulty Wireless Board on the printer itself that hangs the printer only when trying to connect to wireless. Off to the service centre she goes.

[rhepworth]

Thanks to everyone for the suggestions.

I was able to track down the IP address of the printer on my network using the Bonjour browser. With that in hand, I connected to CentreWare Internet Services via my browser, and was able to reset the network settings (doing it on the printer via "Initialize NVM" didn't work.

This allowed me to get past the "Xerox Genuine Toner Screen", and into the Network Settings menu. I was hopeful at this stage. I entered my network credentials (SSID, WPA2-AES, Infrastructure, and Password), and it wouldn't work, and just froze on the toner page upon restart.

I even changed the network SSID to something I've never used before, entered those credentials ... no luck. Tried it on the 2.4 network and the 5g network. The printer is literally sitting right next to the router.

So my determination is that with incorrect or non-existent network settings, the printer doesn't get stuck on the toner screen. However, as soon as the settings are correct, the freezing happens.

For the record, I also attempted the setup using WPS, both with PBC and PIN, and whilst the router WPS button went green to show the connection, the printer got stuck on the timeout screen at 81 seconds.

I will give the Xerox number a call to see if anything else can be done.

[Joe Arseneau]

A few things:

While I don't know the directions you were reading, there are 2 Centrewares, there is "Centreware web" which is a Windows application, and "Centreware Internet Services" which is the web page in the printer you use to configure it. This is available to you by putting the printer IP address in the address bar of your PC's web browser. And that is most likely what the directions were referring to (Obviously you would need it on the wired connection to get to it.)

Factory reset can be done at the printer (login as admin) and do the following:

Menu > Admin Menu > OK > Maintenance Mode > OK > Initialize  NVM > OK  > OK > Menu.

Then shut it down,unplug the network cable, wait 30 seconds and turn it on

When it is booted up, login as admin again

System > Admin Menu > OK > Network > OK > Wireless Setup > OK > Manual Setup > OK

enter all the new stuff and you should be good to go.

Print a System Settings page to verify the wireless connection.

In the Wireless Network section, the Link Quality will show the current wireless signal strength. A Link Quality of "No Reception" indicates that the WorkCentre cannot connect to the wireless network. Verify the wireless router's current settings, move the WorkCentre closer to the wireless router, and repeat steps above.

[vsuenarch]

I am having the same problem afer I switched internet provide and setting up new router. I can connect via the network cable but once disconnect the network cable and restart. It will stuck at the XEROX(R) Genuine Toner display. I suspect it may just be trying to connect to the old wireless router and stuck. I can't find any doucmentation on how to reset everything to factory setting. There is not hard reset button I can find. I tried using the CentreWare CWIS to change the wireless setting to the new router's ssid and pass phrase and after saving the setting and restart the printer, it still stuck at the same window. So I can only connect the printer via network cable to an router extender, it will print but I cannot scan to network.

[MSPTestAccount · Accepted solution]

Hello rhepworth.

Thank you for using the Xerox Customer Support Community Forum.

I have shared your post with our technical support and they recommend that you contact them at 1-800-821-2797 to discuss the issue you are having and do more troubleshooting to resolve your situation.

[rhepworth]

I had my WorkCentre 6015 on the wireless home network, printing from our Macs, no hassles. Then something went wrong with the network, and I had to reset the router completely, create a new 2.4 and 5G network (I used the same SSID and password though).

Even since then, when I start the printer, it won't go past the "Xerox Genuine Toner" Screen. It just stays stuck there, and nothing works.

However, if I plug an Ethernet cable straight from the router to the printer, it works, and everything is fine. Just no wireless. And when the Ethernet cable is plugged in, I can't get into wireless settings in order to reset that.

I've googled for this issue, with no luck. I've gone through every menu item I can access and reset everything I could find. I've tried to find a "Factory Reset" for this printer, but was unsuccessful. The closest I got was an instruction somewhere to use CentreWare to reset the printer, but they only have Windows version of that software.

Any insight or ideas to try?