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lschuman New Member
New Member

Re: WorkCentre 6027 Cartridge Density Error

I've had this printer for maybe 2 weeks now.  It has been working fabulously.  We've printed only maybe 40 pages on it so far-- maybe 6 with color on them, with no issues.  Today, after printing several black ink jobs as usual, I got the 093-919 low density yellow error.  After reading here, I immediately did the firmware update.  Now, it says out of black and yellow toner.

 

I am very concerned that if I buy new toner, I will get the same messages again and it will never work properly again!!

 

Does anyone know how many pages the starter toner cartridges should print?

 

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Antonios_Hellas New Member
New Member

Re: WorkCentre 6027 Cartridge Density Error

there is no enough toner going through the dispenser system..

it must be done only in diagnostics mode where u can turn the motors on manually

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Adversary98 New Member
New Member

Re: WorkCentre 6027 Cartridge Density Error

I wonder if you got this fixed and if so, how?  I have the same problem.  Biggest piece of junk printer I have ever owned!  World's worst support, too.

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Adversary98 New Member
New Member

Re: WorkCentre 6027 Cartridge Density Error

This printer is J-U-N-K! It is too bad because I literally bought it because I was fed up with “inferior” brands and thought “If I get a Xerox all my problems will be solved.” NOT.

 

First, setting it up was a nightmare - with a Mac! That shouldn’t be happening, ever, but it did. Got the problems solved with 2hours of customer support and being passed around like a cheap bottle at a beach party. 

 

Now on this low toner density message comes on after having spent $250 on new toners cartridges! You can’t get rid of these messages- EVER! There is no reasonable cure for this issue.

 

i will never knowingly buy another Xerox product.

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Adversary98 New Member
New Member

Re: WorkCentre 6027 Cartridge Density Error

This printer is J-U-N-K! It is too bad because I literally bought it because I was fed up with “inferior” brands and thought “If I get a Xerox all my problems will be solved.” NOT.

First, setting it up was a nightmare - with a Mac! That shouldn’t be happening, ever, but it did. Got the problems solved with 2hours of customer support and being passed around like a cheap bottle at a beach party.

Now on this low toner density message comes on after having spent $250 on new toners cartridges! You can’t get rid of these messages- EVER! There is no reasonable cure for this issue.

i will never knowingly buy another Xerox product.

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Community Manager CherylO-Xerox
Community Manager

Re: WorkCentre 6027 Cartridge Density Error

Hi Adversary,

Thank you for using the Support Forum. Sorry to hear you are having continuing issues with your machine.  Please consider discussing your concerns with the Customer Relations Help Desk they may be able to help you.   

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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SuperUser New Member
New Member

Re: WorkCentre 6027 Cartridge Density Error

Wow. I have had this printer less than 1 day (purchased from Staples). I used it to print out some papers for my taxes (about 50 pages, low density text, a little bit of colour). Suddenly I got the low density black cartridge error. I tried to remove and re-set asreccomended, but no change. So then I tried to update the firmware and it went from a "low denisty" error to "no black cartridge installed" (which obviously it is.) Again, I have tried to remove and reset, nothing has changed. Unfortunetly I have a printer that is only hours old that no longer works. This is too bad because the first set of prints seemed to have great quality and the interface is really nice.  There is no way I am buying test cartridges or hanging onto this thing, back to Staples it goes tomorrow. This is my first Xerox printer, but zero star rating for this product.

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