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WorkCentre 6505 prints with extra horizental colored lanes on Monday.

Hello

 

Our 6505N that is just less then a year old prints and adds colored lanes horizontal on 9 pages last Monday ,  after it was printing fine before that day.  After that this happens it also just prints normal again.

 

This happened twice now and both times on Monday.

All came from one user but that user is allmost the only one printing on a regular base on that printer.

Drivers are installed on a new windows 7 PC , i used the CD that came with the printer.

 

See pictures below.. what can this be ?  Please help us ........

 

See serial number of our unit on the 2nd page.

 

Thanks and best regards.

Tim Teenstra

Aliter Networks BV

Almere

Netherlands

 

Colored lanes on our print jobs

 

 

Here you see our configuratin report .

 

Configuration report 6505N

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Community Manager
Community Manager

Re: WorkCentre 6505 prints with extra horizental colored lanes on Monday.

Hi AliterNetwork_IT,

Thank you for using the Support Forum. Please take a look at the solutions for horizontal lines. If none of these solutions help please consider contacting your local support centre

Thanks,
CherylO-Xerox
Community Manager

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Re: WorkCentre 6505 prints with extra horizental colored lanes on Monday.

Hello

 

Thanks for the reply.

We will try one of those steps when it happens again.

 

Otherwise contact our supplier before the warranty is over since we just bought this unit last year.

 

Regards

Tim

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