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CherylO-Xerox
Valued Advisor
Valued Advisor
‎10-04-2021 08:04 PM

Re: WorkCentre 6515 is not printing from Windows 10 laptop

Hi NndnG, 

Thank you for using the Support Forum. Please take a look at the article for Unable to print over wireless.  If these options do not lead to an answer and printing, please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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NndnG
New Member
New Member
‎10-01-2021 08:12 PM

WorkCentre 6515 is not printing from Windows 10 laptop

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hi,

My iPad and Windows 10 laptop are connected with the same wifi.

Using iPad, I can print and scan from WorkCentre 6515. I am unable to print from Windows 10 laptop.

I downloaded driver (Xerox Smart Start – Driver Installer) from the link https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=win10x64&language=en and installed.

I am able to scan successfully.

I accessed router and found printer IP. The printer IP is 10.0.0.14.

WC1.jpg

WC2.jpg

WC3.jpg

WC4.jpg

Printer is accessible and I can ping printer IP also.

However, at the router page, I see printer is under Offline Devices.

Now I downloaded PCL6 Print Driver for Administrators and PostScript Driver - Xerox User Interface - Microsoft Certified from the link https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=win10x64&language=en and installed.

Print command goes to the printer but no printing done.

I run troubleshoot but no use.

Please let me know, how to resolve it?

With Regards

NndnG

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