My iPad and Windows 10 laptop are connected with the same wifi.
Using iPad, I can print and scan from WorkCentre 6515. I am unable to print from Windows 10 laptop.
I downloaded driver (Xerox Smart Start – Driver Installer) from the link https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=win10x64&language=en and installed.
I am able to scan successfully.
I accessed router and found printer IP. The printer IP is 10.0.0.14.
Printer is accessible and I can ping printer IP also.
However, at the router page, I see printer is under Offline Devices.
Now I downloaded PCL6 Print Driver for Administrators and PostScript Driver - Xerox User Interface - Microsoft Certified from the link https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=win10x64&language=en and installed.
Print command goes to the printer but no printing done.
I run troubleshoot but no use.
Please let me know, how to resolve it?
Thank you for using the Support Forum. Please take a look at the article for Unable to print over wireless. If these options do not lead to an answer and printing, please consider contacting your support centre for further assistance.