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Valued Advisor
Valued Advisor

Re: WorkCentre 6515 is not printing from Windows 10 laptop

Hi NndnG, 

Thank you for using the Support Forum. Please take a look at the article for Unable to print over wireless.  If these options do not lead to an answer and printing, please consider contacting your support centre for further assistance.

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New Member
New Member

WorkCentre 6515 is not printing from Windows 10 laptop

Product Name: WorkCentre 6515
Operating System: Windows 10 x64


My iPad and Windows 10 laptop are connected with the same wifi.

Using iPad, I can print and scan from WorkCentre 6515. I am unable to print from Windows 10 laptop.

I downloaded driver (Xerox Smart Start – Driver Installer) from the link and installed.

I am able to scan successfully.

I accessed router and found printer IP. The printer IP is





Printer is accessible and I can ping printer IP also.

However, at the router page, I see printer is under Offline Devices.

Now I downloaded PCL6 Print Driver for Administrators and PostScript Driver - Xerox User Interface - Microsoft Certified from the link and installed.

Print command goes to the printer but no printing done.

I run troubleshoot but no use.

Please let me know, how to resolve it?

With Regards


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