WorkCentre 6515 is not printing from Windows 10 laptop

[NndnG]

Hi,

My iPad and Windows 10 laptop are connected with the same wifi.

Using iPad, I can print and scan from WorkCentre 6515. I am unable to print from Windows 10 laptop.

I downloaded driver (Xerox Smart Start – Driver Installer) from the link https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=win10x64&language=en and installed.

I am able to scan successfully.

I accessed router and found printer IP. The printer IP is 10.0.0.14.

Printer is accessible and I can ping printer IP also.

However, at the router page, I see printer is under Offline Devices.

Now I downloaded PCL6 Print Driver for Administrators and PostScript Driver - Xerox User Interface - Microsoft Certified from the link https://www.support.xerox.com/en-us/product/workcentre-6515/downloads?platform=win10x64&language=en and installed.

Print command goes to the printer but no printing done.

I run troubleshoot but no use.

Please let me know, how to resolve it?

With Regards

NndnG

[CherylO-Xerox]

Hi NndnG, 

Thank you for using the Support Forum. Please take a look at the article for Unable to print over wireless.  If these options do not lead to an answer and printing, please consider contacting your support centre for further assistance.