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mzreed New Member
New Member

WorkCentre 6515 throwing 024-747 printing from MacBook

OS High Sierra 10.13.2

 

This printer is networked in my home office.  I can print from my MB Pro running the same OS with no problems.  My husband continues to get error code 024-747 when he prints from all programs.

 

I have seen the previous thread and made sure my drivers were current and paper set up was correct.  I just can not understand why he can't print and I can when I set the printer up on both laptops the same way.

 

Thoughts?  

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCentre 6515 throwing 024-747 printing from MacBook

You have to be missing something.

 

024-747 can't happen from every program unless the driver or printer is the problem, and if the driver is the problem, then you are not both using the same one, because then you would have the same problem as him, and it can't be the printer, because you are able to print without issue.

 

There are fixes for one it is a pdf being printed, but from what you say. not the case here.

 

Eliminate the driver by not using the Xerox driver at all (in case his got corrupted somehow) by switching to the Apple provided Generic PS

 

If it prints without error (discounting the fact you will be missing a lot of options) then do a complete removal, reboot, and reinstall on his Mac, ala:

 

 

o   Close any open printer queues in the Dock

o   Close all open applications

o   Print & Fax - remove Xerox printer objects (using the "-" button under the list of printers)

o   Applications folder - remove Xerox folder (if present)

o   Library/Applications Support - remove Xerox folder

o   Library/ColorSync/Profiles - remove XRX* or other Xerox files if present

o   Library/Image Capture/TWAIN Data Sources - remove Xerox printer packages

o   Library/Printers - remove Xerox folder

o   Library/Printers/PPDs/Contents/Resources - delete Xerox folders and files. Older OS's have multiple language subfolders, each of which may contain Xerox PPDs. If this is the case, the easiest thing to do is search the entire set of folders for the Xerox files, and delete en masse.

o   Library/Receipts - remove any of the following: pde***.pkg, xpd***.pkg, ICC*, ICP*, ICC_Profiles, SSScan/Xerox (folder)

o   Users/[username]/Library/Preferences/ - remove all com.xerox.* files

o   Note: If your library folder is hidden, type this in a TERMINAL window (located in Utilities folder): > Chflags nohidden Library <enter>

o   Also in Users/[username]/Library/Preferences/ - look for any com.apple.print.custompresets.forprinter.(yourXeroxPrinterName).plist files and delete them

o   Users/[username]/Library/Caches/ - remove all XRXSetup* files (if present)

o   Also in TERMINAL:                                                                

 

                > cd /var/db/receipts/ <enter>

                > ls <enter> - look to see if there are any com.xerox.* files. If so, delete with:

                > sudo rm com.xerox.* <enter> (will prompt for admin password)

 

- Empty the MAC’s trash. If any files are being held, reboot and empty again.

 

-          Reboot the Mac

 

Install the driver

 

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Joe
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