cancel
Showing results for 
Search instead for 
Did you mean: 
JSV
New Member
New Member

WorkCentre 6515 vertical lines brand new printer

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

I have a brand new WorkCentre and all of my prints have vertical lines.  Is something like this covered by Xerox Warranty?

 

I have run the Developer & Transfer Roller Cleaning function on the printer, but no change in prints.

 

I examined the transfer roller (I think?) and it has the same black lines on it.  What is the fix for this if anyone knows?  Surely this should not be happening on a brand new printer?

OHz96pz.jpeg (4032×3024) (imgur.com)

2EKTEiL.jpeg (2268×3024) (imgur.com)

 

PXL_20220117_145525182.MP.jpgPXL_20220118_134857893.jpg

 

 

 

Tags (1)
0 Kudos
5 Replies
JSV
New Member
New Member

Re: WorkCentre 6515 vertical lines brand new printer

Update: I have performed a clean of the interior as per instructions here: Solved: Re: WorkCentre 6515 error 094-325 - Customer Support Forum (xerox.com)

 

Still seeing the lines on the page.  Please can anyone help?

0 Kudos
JSV
New Member
New Member

Re: WorkCentre 6515 vertical lines brand new printer

Any suggestions please?  Should not be happening on a brand new device.

0 Kudos
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: WorkCentre 6515 vertical lines brand new printer

Hi JSV, 

Thank you for using the Support Forum. Please take a look at this article about Vertical Black Lines and Streaks.  If the suggestions there do not help then please contact support and request service under the warranty for a brand new devices.  

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

kaika313
Occasional Contributor
Occasional Contributor

Re: WorkCentre 6515 vertical lines brand new printer

We also have the exact same problem with a brand new machine. Xerox technician changed almost every part of the printer, including drums, transfer belt, print cartridges... this seems to be a mysterious and unsolvable problem...

0 Kudos

Re: WorkCentre 6515 vertical lines brand new printer

We've got a brand new 6515 with a solid black line (prints heavy on one side and lighter on the reverse but still quite noticeable). We've also tried checking the various parts but can't see anything obvious. We think it is the LED module. We've tried cleaning it and an inspection but there is nothing visibly wrong with it.

0 Kudos