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WorkCentre 7120 no print from Office 365, 2010 or ERP soft with 6.242.9.0 drivers

Dear all,

Has someone find a solution to the following problem.

I have several client computers with windows 10 pro x64 (creators update & anniversary edition), and I have 3 printers Xerox WorkCentre 7120. Also  the client computers are joined to a Windows 2008 R2 domain controller and users with the default restrictions.

I have installed the Xerox Print Driver Installer driver with: Filename Setup.6.242.9.0_x64.exe Version 6.242.9.0 Date May 1, 2017 Size 5.6 MB.

When I am trying to print from Office Apps and our ERP app the printing task is failing and is never showed on the Xerox machine task display (info button). The strange thing is that the PDF documents are been printed normally when they are printed from PDF reader (PDFxchange free) and the task is showed in the machine display.

I have noticed that if I uninstall all the xerox printers and drivers, and install again the Xerox driver by adding printer and quering the printer for which driver to use via the IP address, windows is installing the Xerox WorkCentre 7120 V4 PCL6 and version 6.159.10.0. All the printings task are accomplished succesfully. My problem is that the working driver 6.159.10.0 is lack of printer options.

 

Any suggestion ?

 

 

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Analyst Nation Moderator
Analyst Nation Moderator

Re: WorkCentre 7120 no print from Office 365, 2010 or ERP soft with 6.242.9.0 drivers

The V4 driver has every feature the V3 driver does, but per design spec, for each printer manufacturer, you need an app from the Microsoft store. In the case of Xerox, that would be the Xerox Print Experience app

 

As for the V3, my guess is SNMP, so try disabling that on the port, if it is highlighted in the screenshot, make yours should match it.

Capture.JPG

 

2.JPG

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Joe
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