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WorkCentre 7120 printing multiple pages

I have an issue with a WorkCentre 7120. THere are multiple users that have this issue. Everyone in the company is using windows 7 and has the exact same driver installed. The users having the problem will attempt to print multiple copies of a document, lets say 4 copies for example, and hundreds of copies will end up printing.

 

If they print just a single copy only one is printed but when they attempt to print any number of extra copies hundreds will actually print.

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Technical Escalation Support
Technical Escalation Support

Re: WorkCentre 7120 printing multiple pages

Hi luckygpa4,

 


We have had a couple reports from other users with this same issue.  We don't have a solution as of yet but escalations have been submitted to our engineers.  Please contact the Support Center and ask to speak with 2nd level support.  We will need to open a log for you and put in an additional escalation to engineering regarding this issue. 

 

 

Thank you,
Tim
Xerox 2nd Level
Remote Support Engineer

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