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New Member
New Member

WorkCentre 7328 printing error - mising color in lenght

Hello!

 

I have from yesterday serious error.

No error, drums are OK, clean under drums ...

 

It's missing magenta color on lenght of SRA3 paper

 

IMG_20170127_215349_tn.jpg

 

Can someone help me?

 

Thanks

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5 Replies
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Analyst Nation Moderator
Analyst Nation Moderator

Re: WorkCentre 7328 printing error - mising color in lenght

Should I assume the yellow line is not supposed to be there?

 

If so , that would imply Magenta is not being laid down (as you already guessed) and since other colors are not affected it can't be the Fuser, and it isn't the toner because it lays everywhere else, so it is the drum itself or the laser window.

 

Realistically, you should be able to see the line on the drum (replace if you do), if you can't, clean the laser window

 

Capture.GIF

 

You can also swap the drums and see if after about 20 pages the line moves to the color you swapped with, that would prove the drum itself is the cause

 

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Joe
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New Member
New Member

Re: WorkCentre 7328 printing error - mising color in lenght

Hello Joe053204-xrx!

 

Thanks for reply.

 

I changed the drums, and missing color is stil on magenta. The fuser is OK, because i see this missing color line on the belt, i changed belt too. I think it is problem with window or with developer.

 

What do you think or sugest?

 

Thanks!

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Analyst Nation Moderator
Analyst Nation Moderator

Re: WorkCentre 7328 printing error - mising color in lenght

Not sure, I am much more software orientated, belt cleaner may be worth looking at.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Occasional Advisor
Occasional Advisor

Re: WorkCentre 7328 printing error - mising color in lenght

Most likely its the magenta developer housing. Also maybe the magenta drum not latching down properly.

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New Member
New Member

Re: WorkCentre 7328 printing error - mising color in lenght

Problem solved

 

Like i said. It was developer on magenta. There was old lack toner on metal strip inside developer.

 

I desembled machine, cleananed developer housing and sieved a toner with fine sieve.

 

Two time asembled machine. One of developers i did not properly installed. This i saw when drum was not go to the right position.

 

Now print like new :)

 

Thanks for tips and help.

 

Have a nice days and prints!

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