WorkCentre 7545 will not scan to email

[Mitchell889923-xrx]

HiLexTek,
Thank you for using the Xerox forum.

There are many potential solutions at the following On Line Support link

http://www.support.xerox.com/support/workcentre-7545-7556/support/enus.html?associatedProduct=XRIP_W...

On the above page, when searching for your issue, there are a few possible solutions that you should review:

• Solutions for : SMTP Server Unavailable Message When Scanning to E-mail
  http://www.support.xerox.com/support/WC7525_WC7530_WC7535_WC7545_WC7556/support/en_US.html?objGUID=7...

• Solutions for : Scan to E-mail Fails; Unable to Connect to Remote Server Error
  http://www.support.xerox.com/support/WC7525_WC7530_WC7535_WC7545_WC7556/support/en_US.html?objGUID=2...

With so many possibilities it would be helpful to understand what has been tried, and did not work.

Here are some additional questions that could help narrow down and isolate the cause.

• Has this ever worked or did it recently stop?
• Does this have a separate Fiery DFE

Since this could be difficult to narrow down you may consider contacting an experienced service technician at the following- Fast Track to the Expert

[LexTek]

I have a WC 7545 device that will not scan to email.  It is printing out a "scan failure" sheet and displaying a message saying the SMTP server is unavailable.  I compared the SMTP settings to a 5775 machine that is able to scan to email and they appear to be identical...help please??