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New Member
New Member

WorkCentre 7665 - Error Printing Word Documents

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Hello!

 

Our Win7 Users are unable to print more than 2 pages of a multi-page word document. After the second page, we receive a PCL XL error that states the following:

 

Subsystem: TEXT

Error: InternalError 0x50

Operator: Text

Position: 3884

 

We were able to workaround this by disabling Advance Print Features, but would like to know what the source of the problem is.

 

The WorkCentre in question is on a Win 2k3 Print Server.

 

Thanks for your help!

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Valued Advisor
Valued Advisor

Re: WorkCentre 7665 - Error Printing Word Documents

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Hey!

 

I'm not sure exactly whats causing this problem, though its a PCL6 problem and usually has to do with fonts. Which means you can try changing truetypefont in the advanced menu(under printing preferences) to "download as softfont"

and truetypefont download option to "download as bitmap"

 

If Advanced Print Features is not needed you can keep it as is.

You could also try updating the driver, change to PCL5 or the PS driver if the printer has support for it.

 

 

Hope this helps

Thanks!


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Agency Analyst
Agency Analyst

Re: WorkCentre 7665 - Error Printing Word Documents

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njclar2004,

 

I would agree with Kamzi. Being that your Xerox decvice is a color unit I would recommened switching to the PS driver unless you have a special requipment for PCL6.

 

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!