cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
NROTC Texas A&M New Member
New Member

WorkCentre 7830 Jam in A1 Crinkle paper

Jump to solution
Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Windows 10

Help, our sole networked printer is jamming all printing and copying jobs in A1 and below are fault codes

389.615.00

377.903.00

312.112.00

389.603.00

310.371.00

310.380.00

389.601.00

0 Kudos
4 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: WorkCentre 7830 Jam in A1 Crinkle paper

Jump to solution

Hi,

It looks like the fuser is the problem (310-371, 310-330)

 

Gabi

0 Kudos
NROTC Texas A&M New Member
New Member

Re: WorkCentre 7830 Jam in A1 Crinkle paper

Jump to solution

Unfortunately I don't know what that means. Does the fuser need to be replaced?  We have a Xerox tech that will take days to get here to fix.

0 Kudos
gabiene Frequent Advisor
Frequent Advisor

Re: WorkCentre 7830 Jam in A1 Crinkle paper

Jump to solution

Yes it need to be replaced. 310-330 it means that the fuser rotate hard ( the fuser drive motor revolution failure was detected)

NROTC Texas A&M New Member
New Member

Re: WorkCentre 7830 Jam in A1 Crinkle paper

Jump to solution
WONDERFUL! Thank you!
0 Kudos