WorkCentre 7830 Jam in A1 Crinkle paper

[NROTC Texas A&M]

Help, our sole networked printer is jamming all printing and copying jobs in A1 and below are fault codes

389.615.00

377.903.00

312.112.00

389.603.00

310.371.00

310.380.00

389.601.00

[gabiene]

Hi,

It looks like the fuser is the problem (310-371, 310-330)

Gabi

[NROTC Texas A&M]

Unfortunately I don't know what that means. Does the fuser need to be replaced?  We have a Xerox tech that will take days to get here to fix.

[gabiene · Accepted solution]

Yes it need to be replaced. 310-330 it means that the fuser rotate hard ( the fuser drive motor revolution failure was detected)

[NROTC Texas A&M]

WONDERFUL! Thank you!