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WorkCeter 7545 can not print after upgrade from v061.120.200.35300 to v061.121.222.06508

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after a power interruption during the upgrade, only the scan egine upgraded succefully hence no print out to confirm the succces.

 

Now The printer can not print any job, if i send a job i recieve job proceesing in the Job status screen, but the job will never print.

 

Please can someone help me out with the old firmware v061.120.200.35300. Thanks

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Re: WorkCeter 7545 can not print after upgrade from v061.120.200.35300 to v061.121.222.06508

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Have a technician come in and do an alt-boot load. Tell them to bring an sbc board just in case. 06508 is the latest general release. You may want them to put the spar verion that has the LL scan patch on it.

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Re: Worcester 7545 can not print after upgrade from v061.120.200.35300 to v061.121.222.06508

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Thanks fiery;

Before I was thinking that version v061.121.222.06508 is a wrong move for the WC 7545, but will try the ALTBOOT on next visit since there is no source of getting v061.120.200.35300 back on the system.

 

Please kindly understand that there is no Xerox engineer available in my sate/country (Abuja/Nigeria) for now hence the Machine was not purchased here in Nigeria, I have called the support number for my country for two weeks now but no response. I have already download steps for the ALTBOOT as you adviced and I know I can do the ALTBOOT myself, the manual is from https://www.xrxgsn.com/admin/public/3452/WC75xxUpgradeInstructions.pdf

 

Q1. I need to understand the need for SBC Borad and please what is spar varion with LL scan patch on it?

 

Please kindly understand that the responsibility of fixing this machine is on my head as an IT Technical Support Consultant staff for my company, hence all they need is the printer to work NOW.

 

Q2. Is it a must that i will need the spar varion with LL patch [just downloaded it now ?]

Q3. Is there a way i can revert back to the previous version? v061.120.200.35300

 

Kindly note that i am implementing your advice now [ALTBOOT method] hence if it works out i will acknowlegde the on you post. Thanks

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Re: WorkCeter 7545 can not print after upgrade from v061.120.200.35300 to v061.121.222.06508

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The altboot solve all my problem with the printer 7545. it now prints perfectly with an upgrade success page. thanks to you and this forum.