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Workcenter 3215 jobs stuck in print queue on Windows 10

Product Name: WorkCentre 3215
Operating System: Windows 10 x64

I have a Workcenter 3215 connected via USB to my PC, which I'm dual-booting a PC between Linux and Windows 10.  This printer works like a champ under Linux.  Windows 10, however, is a different story.

The problem seems to be in the print queue.  Most, if not all, of the time when I boot into Windows 10 documents won't print.  When submitting a document for printing, the printer wakes up and then does nothing.  A test page (Windows default test page) always works, unless I freeze the queue by submitting something prior to the test page.  I can't even delete the job.

Rebooting the PC frees up the queue and everything in there prints (including the job I tried to delete), and then I seem to be able to print freely.

I had this problem with the drivers I initially installed(V3), so I removed them and installed the other set of drivers available (V4) on the support website.  There was no difference.  How can this be fixed?

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Community Manager
Community Manager

Re: Workcenter 3215 jobs stuck in print queue on Windows 10

Hello db2.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 3215.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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