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JohnM New Member
New Member

Workcenter 7845 does consistently not wake

Our printer fails to wake on a daily basis.  The only way to get it to work is to power it off.  So if anyone needs to print first thing they have to wait for it to power up.  This is a big inconvience.  Anyone know how to fix this?

Thanks

JM

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Workcenter 7845 does consistently not wake

Back in the olden days, if you upgraded from an 071 firmware, to an 072 firmware, and had your system timeout as more than 30 minutes, and did not do an Altboot with no data backup to get to an 072 release, this did occur.

 

In those times, we confirmed that if you looked on the machine, Energy saver said 30 minutes (maximum allowed), but the Configuration reports printed from those machines would say something much more, usually 4 hours (240 minutes, which was the maximum in 071)

 

This was always fixed by having a technician do an Altboot, no data backup, no clone

This would entirely wipe the device, and since there was no clone file used, the issue wouldn't get put back on.

 

It has been quite a while since I have come across the issue, it may be fixable now using the tool installer to just go straight to the latest version of firmware with no data loss. And if your scenario is different, it still can't hurt to update, so grab the tool from here and double click the download to run it and follow the wizard. After it completes, if the issue is resolved, or if it isn't, come back here and mark this post as the solution, or in a nice way, tell me I failed to resolve it, and we will dig a bit deeper.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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JohnM New Member
New Member

Re: Workcenter 7845 does consistently not wake

Thanks for your reply.

Someone updated the firmware but every morning when I check the printer it is awake.  So I do not know if it is working or someone just powered it off and on before I got here.  I'll post again when I know for sure.

 

JM

Fabio Valued Advisor
Valued Advisor

Re: Workcenter 7845 does consistently not wake

just define the energy saver to like 5 min, then you know if the machine goes to sleep

 

the max timer is 30 min, so should go to sleep when you have lunch :)