Workcentre 3225 print issue

[Andrew M]

The printing is becoming faint.  There is seventy percent of the toner left in the printer cartridge according to the Easy Printer Manager.

I have taken the cartridge out, shaken it vigorously and replaced it carefully and firmly.  I have done this several times.

I would appreciate any guidance you may have about this matter.

Thanks.

[Joe Arseneau]

Drum would be the most likely failure if its universally faded everywhere.

Print a config sheet though, if that is faded, the issue is indeed in hardware, if the config sheet is fine, the application/driver is at issue.

[Andrew M]

Hello Joe,

Thanks for taking the time to reply to my message.

I have printed a configuration sheet and it looks faded in several places.

I would be grateful for any advice you may have for me about what to do about this.

My printer is registered with Xerox and less than a year old.

Thanks,

Andrew M.

[Joe Arseneau]

Since it is faded on everything the issue will lie in hardware, Drum is the likely culprit.

If you are nowhere near 10,000 impressions I don't know what to say, possibly it has had some hvywght paper run through it while not being set as such and damaged it.

Of course I could be wrong, I am guessing over the internet here.

[Andrew M]

Hello Joe,

Thanks for your message.

I should be back in touch to let you know the outcome before too long.

Thanks,

Andrew Middleton

[Jason G]

I am having exactly the same issue. My (genuine) toner is at 70% so I assumed the issue was the drum.  I therefore bought a new drum but it made no difference.  I have since printed a Supplies Information page and my original drum is still at 62%.

What could the problem be?