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Andrew M New Member
New Member

Workcentre 3225 print issue

The printing is becoming faint.  There is seventy percent of the toner left in the printer cartridge according to the Easy Printer Manager.

 

I have taken the cartridge out, shaken it vigorously and replaced it carefully and firmly.  I have done this several times.

 

I would appreciate any guidance you may have about this matter.

 

Thanks.

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5 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Workcentre 3225 print issue

Drum would be the most likely failure if its universally faded everywhere.

Print a config sheet though, if that is faded, the issue is indeed in hardware, if the config sheet is fine, the application/driver is at issue.

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Joe.
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Andrew M New Member
New Member

Re: Workcentre 3225 print issue

Hello Joe,

 

Thanks for taking the time to reply to my message.

 

I have printed a configuration sheet and it looks faded in several places.

 

I would be grateful for any advice you may have for me about what to do about this.

 

My printer is registered with Xerox and less than a year old.

 

Thanks,

 

Andrew M.

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Workcentre 3225 print issue

Since it is faded on everything the issue will lie in hardware, Drum is the likely culprit.

 

If you are nowhere near 10,000 impressions I don't know what to say, possibly it has had some hvywght paper run through it while not being set as such and damaged it.

 

Of course I could be wrong, I am guessing over the internet here.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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Andrew M New Member
New Member

Re: Workcentre 3225 print issue

Hello Joe,

 

Thanks for your message.

 

I should be back in touch to let you know the outcome before too long.

 

Thanks,

 

Andrew Middleton

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Jason G New Member
New Member

Re: Workcentre 3225 print issue

I am having exactly the same issue. My (genuine) toner is at 70% so I assumed the issue was the drum.  I therefore bought a new drum but it made no difference.  I have since printed a Supplies Information page and my original drum is still at 62%.

 

What could the problem be?

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