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XPERT Analyst User JonathanG11890-GIS
XPERT Analyst User

Workcentre 5775 Printing Error

Any help would be appreciated on this issue. Customer was having problems with machine falling off the network. I installed the latest General Release yesterday which should be fine. Xerox informed me to alt boot the machine. This is the error they are getting.

 

The following status code(s) was raised on 08/30/11   12:33 PM:

16-568 The Printer Control Language (PCL) printing function has failed. User intervention is required to Power Off/On the machine. Printing can continue using other submission methods; other machine services are unaffected.

To see the current state of the system, go to the webpage of the machine.

This alert message was automatically generated by Xerox WorkCentre XRX0000AADD7238.

   System Location: machine location not set

   System IP Address: 192.168.0.10

   System MAC Address: 00:00:AA:DD:72:38

   System Model: Xerox WorkCentre 5775

   System Serial Number: XEL544280

 

Please help with this please.

Thanks,

 

Jonathan

 

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1 Reply
Fabio Valued Advisor
Valued Advisor

Re: Workcentre 5775 Printing Error

hello, the general release is not that good... call xerox to obtain : 061.131.221.18200

 

also in the next week there will be a new firmware out, but will not be posted on the xerox site, also call xerox to obtain that one : 61.121.221.20901

 

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