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Member
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Re: Workcentre 7232 driver for Mac OSX 10.6.6?

Any news on this issue?

Ion

 

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Xerox Employee
Xerox Employee

Re: Workcentre 7232 driver for Mac OSX 10.6.6?

Hi imoraru,

 

The only other suggestion that I have is to check your password again to make sure it hasn't changed somehow.  If you are sure that your machine has the latest software and firmware versions then a phone call to Xerox Customer Technical Support at 1.800.821.2797 and ask to speak to someone at second level support for application support is just about all I can think of.

 

John

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Re: Workcentre 7232 driver for Mac OSX 10.6.6?

I called but unfortunately that didn't work for me. I would have to pay $375.00 per half hour to report a problem with their driver. That's ridiculous.

The only think I can think of is to post to the accounting forum maybe somebody has a better idea.

Ion

 

 

 

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Technical Escalation User
Technical Escalation User

Re: Workcentre 7232 driver for Mac OSX 10.6.6?

Hello imoraru,

 

Several points were made before on you statements but in order to try giving some input I need some info. Regardless what was done so far.

  • What driver version do you have installed at the moment?
  • When you open an application such as TextEdit you will need to configure accounting from that wizard menu. Then you need to find accounting option (depending on the driver/ppd being used it might be on the main menu or under Xerox features). Can you see the accounting option and/or configure it? If not what does it show.

Normally if you have something like "Accounting" this means that the plugins do not support x64 applications, which is the SnowLeopard case. For some applications you have an good workaround which is to run the application in 32bit mode. You can achieve it by going into the application, right-click, Show Info > tick the 32bit Mode box. Open the application and you should have the accounting option.

 

Next you need to decide look at 2 things:

  1. When you close the application and try open again, is accounting settings still configures (Id are filled in)?
  2. Do you want to use accounting with a prompt menu for evey job or its ok to use the same user pre-defined at all times?

 

Sorry for the long post. But there are several options that you can play with in this case.

Please select Accept as Solution if you feel this post has helped you.
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Re: Workcentre 7232 driver for Mac OSX 10.6.6?

I have loaded the driver from here:

http://www.support.xerox.com/support/workcentre-7425-7428-7435/file-redirect/enus.html?operatingSyst...

The version for this driver is 2.13.0 (540).

With this driver I don't have any issues with the x64 applications.

The accounting option shows on the Print dialog under Xerox features/Advanced/Accounting (see picture below).

The way I use it is to send the user id only, no prompt and define the default user id and password.

I have saved this as a preset so the values come up again the next time I print regardless which application I choose.

I have attached a screen shot of my print settings, hopefully it helps.

 

Thanks for your help. If you need more information just let me know and I'll forward it to you.

Ion

xerox.jpg

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Xerox Employee
Xerox Employee

Re: Workcentre 7232 driver for Mac OSX 10.6.6?

Hello Ion,

 

I see that the driver you downloaded is for a different printer.  Have you tried the driver that is specifically for your WC 7232?  It is a Mac OS X Universal Binary Print Driver.

Click here for the driver.

 

I really hope that this works!

John

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Technical Escalation User
Technical Escalation User

Re: Workcentre 7232 driver for Mac OSX 10.6.6?

Hi,

 

To add, in case of doubts here is a quick overview of what I manage to test just now...

CLICK HERE

 

Here is the driver I used.. I believe it´s diferent version from what you used so far. Make sure to remove and delete the previous driver.

CLICK HERE

 

You will notice tieronecolour is allowed to print B&W but if I lock printing it will give an error. Similar behaviour then tierone.

 

I have noticed another behaviour. In case of pdf files ... actually in case you are using Adobe Reader/Acrobat you will notice that if you do not click on the Printer tab below on the Adobe print wizard acc prompt wil not come up therefore no accounting details are sent, therefore you get an error.

I suppose if you set the account not to prompt but to saved on the plugin then it would work ok.

 

Rgds,

Please select Accept as Solution if you feel this post has helped you.
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Re: Workcentre 7232 driver for Mac OSX 10.6.6?

None of the drivers that Rui and John pointed me too support the x64 applications on 10.6.6.

Having said that, I have tried both drivers on x32 applications with the same result as before.

In the mean time I got IT to add my user id on the printer so I can print in colour.

I still believe that the driver is not sending the right information.

Going forward I will use the universal driver that Fabio advised me to use. I know that is for 74xx printers but at least it supports the x64 applications so I can change the settings when I need to.

Ion

 

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