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tcrimsonk New Member
New Member

Workcentre 7346 Jam when printing to glossy, but not when copying to glossy.

SUMMARY: My Workcentre 7346 won't print complex images to glossy paper.  It will print simple images to glossy, but if the image uses a lot of toner, the paper jams as it is working through the fuser.  

 

 

 

DETAILS:

 

I have a Workcentre 7346.  I have loaded 118gsm glossy white paper into tray 4.  

 

After closing the drawer, the printer prompted me to tell it what kind of paper I inserted.  I set the paper type to "Gloss (106-169gsm)"

 

To make sure the printer knows how to handle the glossy paper, I took a color page, and copied it using the standalone Workcentre.  It copied to the glossy paper, from tray 4, with no problems.  

 

The problem is with printing.  I have tried printing to this paper from both Mac OSX 10.8, and Windows 7.  

 

On the Mac, I select paper type Glossy, and when I print, the 7346 correctly takes a glossy page from tray 4.  However, it jams as the paper starts to exit the fuser.  I open the left door and clear the jam.  Then I'm able to print normally again, but not to the glossy paper in tray 3.  

 

On the PC, I go into printer properties, and select paper by tray.  I select tray 4, which the print dialogue on my PC correctly indicates to me contains glossy paper.  When I select print, the printer correctly takes a glossy page, and jams as the page is starting to exit the fuser, just like with the mac.  Again, I clear the jam, and delete the print job, and I'm able to print normally to other paper types.  

 

I have been able to print the same image (a .pdf) to plain non glossy paper, but not with 100% success.  

 

If I take the image that printed to plain paper, and try to copy it to glossy, the printer jams.  

 

However, if I take a page with just some light text and copy it to glossy, it copies fine.

 

 

 

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2 Replies
tcrimsonk New Member
New Member

Re: Workcentre 7346 Jam when printing to glossy, but not when copying to glossy.

I have tried three different brands of glossy paper, and continue to get the same results.  

 

Mohawk, Xerox Elite Digital, and NewPage all jam with tonor-heavy images.  Is this common for Xerox printers?

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fiery Occasional Advisor
Occasional Advisor

Re: Workcentre 7346 Jam when printing to glossy, but not when copying to glossy.

Try it from the bypass tray. Its a straighter path.

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