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Workcentre 7525 Certificate Warning every print job since https ativated

Hi,

please excuse my bad english. 

We have a Workcentre 7525 and installed NSI Autostore . Autostore needs a https-connection, so we activated the xerox standard certificate. Since that moment every print job generates a certificate warning in windows and I don't unterstand why a print job looks for a certificate. We have a lot of xerox printers installed and most of them have ssl activated but no one shows such a problem.

The customer becomes desperate because they print word serial letter and the monitor is full of the certificate warnings. they close automatically after a few seconds but i have to fix this. Does someone know what can be the reason for such a problem?

Regards 

Andreas

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Technical Escalation User
Technical Escalation User

Re: Workcentre 7525 Certificate Warning every print job since https ativated

Hello Andy1805,

 

any chance for you to post a screenshoot of the warning message and the configuration of the port setting on the driver.

 

Thank you

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Re: Workcentre 7525 Certificate Warning every print job since https ativated

Hi,

yes, the port configuration ist the same as for every tcp/ip printer .

But I screenshoted both. the certificate warning I have only in german,First part certificate warning sorry.

RegardsPort Config / Certificate WarningPort

Andreas

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Re: Workcentre 7525 Certificate Warning every print job since https ativated

We are getting this same issue at our corporate office. It's weird because it only happens on some xerox machines. The only way we have found to get around this is to download and install the Generic Xerox Trusted CA Certificate from the Xerox Web Interface (Properties>>Security>>Security Certificates).

 

If anyone knows of another solution please let me know as I would prefer not to run around installing a certificate on every computer.

 

Thanks!

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