Will not print or copy, hangs when you give it a job like making a copy.
Have yet to get any service people to come take a look at it.
Getting these messages:
|09-548-00||Xerographic system error. User intervention is required to Power Off/On the machine; service is required if the problem persists. Print and Copy services are disabled.|
|09-584-00||Xerographic adjustments are in progress. No user intervention is required; please wait. Print and Copy services are disabled until the adjustments are completed.||No Intervention Required|
Obviously power cycling does not help.
Any help is appreciated.
There is no code. The message that comes up on the screen is
Which just keeps going and nothing happens.
All functions seem to work on the machine except printing. Isn't that the fuser assembly?
The code I gave previously was from the browser looking at the machine.
Nothing prints! Unfortunately, that's the problem. Pretty sure it's not the drums, there are four of them right? Replaced two a couple months ago and pretty sure the life on the others was good.
My description above is incomplete, a tech guy has looked at it, but not since this problem started.
A few weeks ago we did have a tech look at it, but he didn't seem to know what he was doing. He just called another guy and asked for advice. There was a different problem then, a clatter. When the tech left we reseated the transfer belt cleaner and the clatter went away so we thought everything was ok.
The tech thought the fuser assembly was bad, for one thing it wasn't nearly as hot as its supposed to be.
All functions on the machine seem ok exept for printing. I'm thinking that's the fuser assembly.