cancel
Showing results for 
Search instead for 
Did you mean: 
Sgbmad New Member
New Member

Workcentre 7556 goes offline everyday

Jump to solution

Hi,
Since last technical support visit, the 7556 goes offline every day and we must set online manually.
Why it goes offline? How we can set to "always online"?

Regards.

0 Kudos
8 Replies
Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Workcentre 7556 goes offline everyday

Jump to solution

Hi Sgbmad,

 

here you have the setting for offline/online changes.

Please be aware that you are not mixing the device offline functionality with energy saver features and that the device is going into power save, disabling the network controller therefore being offline. If this is the case the device should resume once a job is sent to the device.

 

Below you can access the link with instruction who to set it up.

Online/Offline feature

Energy Saver feature

Please select Accept as Solution if you feel this post has helped you.
Sgbmad New Member
New Member

Re: Workcentre 7556 goes offline everyday

Jump to solution

Thanks RuiC.

Something is wrong because we have a firmware version different from the last on the web:

Installed: 061.121.222.32600
Lasted:   061.121.222.06507

We had no problems with the previous version. I tried to do a downgrade but it fails.

Regards.

0 Kudos
Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Workcentre 7556 goes offline everyday

Jump to solution

Version: 061.121.222.32600 is an upgrade from the one on the website. 061.121.222.06507 is latest general release. Since than small modifications are implemented in additional version until a new general revision is released.

 

To donwgrade you normally would require and engineer to do it. As there is a special technical mode to perform. Nevertheless some models allow downgrade via USB. Make sure you doing it at your own risk. Taking into account backup of data and features.

 

The latest version for your device can be found here: 061.121.223.04302

Please select Accept as Solution if you feel this post has helped you.
Sgbmad New Member
New Member

Re: Workcentre 7556 goes offline everyday

Jump to solution
I just installed 061.121.223.04302 and works very well.

Thanks RuiC.
0 Kudos
Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Workcentre 7556 goes offline everyday

Jump to solution

Great. I am happy for you. :)

Please select Accept as Solution if you feel this post has helped you.
Highlighted
Technical Escalation User jarrodv13853-Xrx
Technical Escalation User

Re: Workcentre 7556 goes offline everyday

Jump to solution

I could not find this 061.121.224.04302 version. can you be sure it is on the support.xerox.com page.

I am getting the same problem with a 7545 randomly setting itself to Offliine.

0 Kudos
Technical Escalation User jarrodv13853-Xrx
Technical Escalation User

Re: Workcentre 7556 goes offline everyday

Jump to solution

-061.121.223.04302

I need this version of software and can not find it.

can you supply me the link. thanks

0 Kudos
Kimzi Valued Advisor
Valued Advisor

Re: Workcentre 7556 goes offline everyday

Jump to solution

Hi, Jarrod!

 

Have you tried the latest version from HERE?

061.121.224.11800

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

0 Kudos