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vkorex New Member
New Member

Workcentre 7556 goes offline

Hello,
The WC 7556 goes offline at least two times every day and I must set online manually. It shows an error: 03-504-00 Machine is offline and will not accept new jobs submitted over the network....  It is very annoying. How I can set to "always online"? The firmware is the last one: 061.121.223.36000.

Thanks.

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6 Replies
fiery Occasional Advisor
Occasional Advisor

Re: Workcentre 7556 goes offline

It could be corrupt software. Do a fresh alt boot software load. Make sure the cpu fan is turning it could be bad and causing the cpu to overheat.

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vkorex New Member
New Member

Re: Workcentre 7556 goes offline

If the CPU is overheating, it will show in section "Description & Alerts". Also the mashine is one years old and the counters shows 25893 pages is not too mach. But I will check that. Thank you.

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Agency Analyst MikeAXEY2C-AA
Agency Analyst

Re: Workcentre 7556 goes offline

 
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vkorex New Member
New Member

Re: Workcentre 7556 goes offline

OK, I've checked all fans around and all of them are working. I'm thinking to downgrade the firmware. Any suggestions are welcome. Thank you.

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fiery Occasional Advisor
Occasional Advisor

Re: Workcentre 7556 goes offline

The cpu fan is the one on the (sbc) single board controller. It isbehind the top rear cover and silver cover on the rear left held on by one screw. I would put the latest general release software on.

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vkorex New Member
New Member

Re: Workcentre 7556 goes offline

Thank you for your assintance. I've checked this fan, it is small one and it seems to work :) I will check the version of the latest software.

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