Since it's my first post, let me briefly introduce myself: i've bought a nice WC7655 from a company who bought the newest WC that superseded this one. Im fairly happy with it, the only real problem is that sometimes (not allways) the printer starts up with a "Communication failiure with USB-port", but when i power the printer off and back on she works just fine. I informed around regarding this error and an ex-Xerox tech told me this is most likely due to an order firmware, as he remembers a newer firmware that should solve this issue. He also told me that since i'm allready on version 040.033.50500 i can update this firmware mayself via the webinterface of the printer. Now here come's my question: does anyone have the new(er) firmware for this machine, as i cannot download it via the firmware updates download page of this printer type?
For you info: i'm an experienced IT-guy with +20 years of IT-labor so i'm used to updating, flashing, formatting, swearing and drinking lots of coffee :-p
In short: can anybody send me a newer firmware for this printer (WC 7655) to resolve the "communcation failiure with USB-port"-problem?
My e-mail for sending (should this be neccessary): firstname.lastname@example.org
Thank you superloads for any help Xerox and/or Xerox-fans
Solved! Go to Solution.
I just took some extra time to look in the forum, i didn't find it immediately, but i just found a nice link to version 040.033.53361 , so for anyone looking for the same firmware as i do/did here it is:
Please note: important: your version should be 040.033 if you want to do this via the webinterface of the printer. If you have version 040.32 you will need Xerox-assistance to do this!
A .032 machine should be 'converted' to a .033 machine for better performance.
A communication error is usually caused by a problem with the network controller.
It is just like a pc. It could be a bad hdd or power supply etc. Usually you need to reload the network controller software with an alt-boot load. If it is being done with a newer version then the iot machine software also has to be upgraded.