Workcentrepro 123 unable to print

[sergiochoo]

it doesnt helped

have you any other suggestions?

[ncedomir]

You have to right click on the printer and choose Printing Preferences, and there under Job Type, change to Normal Print, not to Secure Print

[Fabio]

how did you install the printer? is there also some kind of accounting enabled at the machine?

[eflsupport]

I am supporting a remote user. After connecting to his machine I was able to add the printer, but whenever I print a test page or try to print a document I get the following message: " [secure print] or [sample print] cannot be carried out since [user id] is not entered" Please Help!!