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Workstation 6015 font error manual duplex

Hi.

 

Today I discovered that when I manual duplex a PDF with a True Type google font, the font or font characteristics get changed (characters get pushed to eachother and are thinner). This does not happen when I single side print a PDF. I have looked in the printer properties but can not find what is causing this. I am using the manual duplex option after clicking properties in the Adobe reader print dialog. Can someone lead me to a solution?

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Analyst Nation Moderator
Analyst Nation Moderator

Re: Workstation 6015 font error manual duplex

The font is being replaced, I can't explain why though. I can give you a "Workaround"

In Acrobat/Reader go to File > Print > Advanced and check the Print as image box and submit the job.

This does make the job size larger, and typically by a factor of about 10x, so use it only when needed, but in doing this there will be no fonts as it actually takes an image of the document and prints that instead. So the fonts will be gone as it is really just going to be a picture of things with Black parts in the same shape as the font you were submitting.

 

Capture.GIF

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Joe
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New Member
New Member

Re: Workstation 6015 font error manual duplex

I can't really say I accept this as a solution, since it's a printer shared with a handful of colleagues and we print documents with corporate styling. I can't expect them to think of using the print as image option.

I read somewhere fonts can get substituted by the device according to a 'font substitution table' on the device. I wonder if you could point me in a direction as to figure out how this table works.

What still strikes me as odd is that the font does not get substituted in single sided prints...
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Valued Advisor
Valued Advisor

Re: Workstation 6015 font error manual duplex

Hi!

 

It's called the font management utility, but I do not believe it has any support for this printer.

I would suggest changing a few settings in the printer properties if print as image is not an acceptable solution.

 

Try this:

1. Go to Start -> Devices and Printers -> Printing Preferences -> Advanced.

2. Change “TrueType Font” to “Download as Softfont” and “Truetype Font Download Option” to
“Download as Bitmap”.

 

If that does not work you will have to do as Joe suggested or changing the font being used.

 

 

Best Regards

Kimzi


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New Member
New Member

Re: Workstation 6015 font error manual duplex

Thanks for the reply.

 

I'm hunting for those options you mentioned, but I can not seem to find them. I looked through the printing preferences and printer properties dialogues. On a Xerox support page, it pointed me to printer properties/advanced and told me to click 'driver' to edit TrueType font options. No such option found however.

 

Im wondering, could it be that the printer has no font options available at all? If not, could you perhaps point me where to look? If needed, I can upload some screenshots of the options.

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Valued Advisor
Valued Advisor

Re: Workstation 6015 font error manual duplex

Hi again!

 

Sry, I was looking at the global print driver.

It might not be available for this particular driver.

Do you have something called Bitmap Smoothing? And is it enabled?

 

Best Regards

Kimzi


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New Member
New Member

Re: Workstation 6015 font error manual duplex

Hi

 

A bit late reply....

 

I dont have a bitmap smoothing option.

 

Is it maybe possible to install a different driver for the printer, which has these font options?

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Valued Advisor
Valued Advisor

Re: Workstation 6015 font error manual duplex

Hi again!

 

You could try the generic and global print driver, if that does not work you might have to live with it.

 

Best Regards

Kimzi


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