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Workstation error code 393.320.00 and 303.707.00 - call the admin

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Hello xerox-experts,

 

 

we have an Xerox Workcenter 7225 which lists the error code 393.320.00 and sometimes 303.707.00.

The machine starts up, but then said "error in xenographic system - call administrator".

Well, I am the administrator & I was called, but I was not able to find any obvious errors :-(

 

Do you have any hint what could cause this error  & how to fix it ?

 

BR,

Peter

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Analyst Nation Moderator
Analyst Nation Moderator

Re: Workstation error code 393.320.00 and 303.707.00 - call the admin

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303,707 is a power supply fault.

393,320 is a failed developer motor.

 

"Error in Xerographic system" is the developer/drum typically.

 

My stab-in-the-dark here is that the machine is either plugged into an outlet that is faulty, or that it got hit by a surge and sustained damage.

 

You can try just shutting it down and removing the drums (All 4) and re-seating them, use the cleaning wand while you are in there and reboot.

 

But, you most likely will need a tech visit.

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Joe
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Re: Workstation error code 393.320.00 and 303.707.00 - call the admin

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Thank you for the fast reply, I'll try & see ...

 

 

BR

Peter

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