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XEROX Fiery Driver issue - Document Size randomly changing in driver defaults?

Operating System: Windows 10 x64

Hi,

Just wondering if anyone might be able to shed any light on the following issue we have been experiencing for quite some time.

Issue: The "Document size" field in driver defaults changes to different paper sizes without user interaction.

PrintCapture.JPG

We have this set on the print Server to A4 (210x297) LEF and this is fed down to the client machines when adding the printer. A user, although can change the default driver settings, we know this is not happening as this happens to my own machine at random too and the types of paper sizes this changes to are odd..

The types of document sizes we see the driver change to are:

Letter (8.5x11") - 215.90 x 279.40 Millimetters - Statement (5.5x8.5") LEF

Testing:

I have run through tests within Word, creating documents in different sizes, printing them and then seeing if the driver then changes in the background but havent managed to replicate it as yet.. as I would expect the main driver is set once for your most poular paper size from with Printer & Scanners and then only change the driver in Word if you require something different add-hoc.

 

Current Workaround:

The work around we have is to change the main default driver setting back from within Printers & Scanners but if a user does not realize this before hand, they end up with Held for Resources when trying to print their job as don’t realise to change the driver to (what the default driver would normaly be) A4 LEF from within Word. (if the default say became xx – mm in the main driver)

 

Driver Info:

efi : Driver

Driver Version: 5.0.011.0

If anyone has any idea or has seen something simular, It would be good to know. 

Regards,

Simon

 

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2 Replies
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Community Manager
Community Manager

Re: XEROX Fiery Driver issue - Document Size randomly changing in driver defaults?

Hello SymanD.

If you have not already resolved this issue, we suggest you search our online knowledgebase for your product.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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New Member
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Re: XEROX Fiery Driver issue - Document Size randomly changing in driver defaults?

Hi SymanD

Have you found a solution to this issue by any chance? 

I have had the same issue where the wrong paper size comes back (letter instead of A4), eventhough the derfault settings are right. I have to manually cancel and open/close the paper tray each time to have the printer work. It's hit and miss with older documents (not visible in the queue) being reprinted multiple times before the correct document gets printed. 

Very frustrating !

Mac 10.14.2

Phaser 6130

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