cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

XEROX PHASER 7800 print stopped and shutdown

Hi, 

 

Newbie here.

 

Just want to raise up my issue with my printer Xerox Phase 7800. Today, as I am printing about 1,000 pages the machine just stopped working and shutdown in the middle (widway) of printing. I have tried to turn the machine back on again, same issue. It just keeps on shutting down. Can anyone help me out what trouble causes my machine stops and shutdown? I have no idea if software or hardware has the issue.

 

Your comment is very much appreciated. Thanks in advance.

0 Kudos
5 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: XEROX PHASER 7800 print stopped and shutdown

Without the fault codes found in the history after it comes back online there can only be random guesses.

 

So, plug it into a different power outlet is my first guess.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: XEROX PHASER 7800 print stopped and shutdown

Hi Joe,

Thanks for your reply on my post.

Other than plugging it into a different power outlet, is there any other guesses that might cause the issue?
0 Kudos
Highlighted
Community Manager
Community Manager

Re: XEROX PHASER 7800 print stopped and shutdown

Hi Alvin,

Thank you for using the Support Forum. Please also take a look at the solutions for Printer resets of turns off frequently. Joe already mentioned the first solution but also try the second and see if that helps.  If not please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: XEROX PHASER 7800 print stopped and shutdown

Guesses at this point would involve replacing things randomly. What we need is fault codes from it that will tell us where to begin.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: XEROX PHASER 7800 print stopped and shutdown

Hi Joe,

Just got back in the office after two weeks in the field. Thank you for your responses. We have just replaced the machine with new one. Will just figure it out the trouble in the warehouse.

Again, Thank you for your support.
0 Kudos