Dear support Support Xerox
My Xerox 3615 has 20 months of life.
I did 62000 prints.
Now It Error 050-130 jamming at the fuser.
In your web site the fuser is given to 200,000 copy
The question is, how many copies should do the fuser?
What you sell with the machine lasts less?
(Drum also prints 45000 rather than 80000!)
Many tanks Domenico
Both are sold with "up to" numbers.
Fuser is "up to 200,000" and drum is "up to 85000 pages"
If both are cut down to the numbers you are saying, the likelihood would be poor paper quality, or out of spec paper quality.
Running heavy stocks beyond the machines capability will massively degrade the fuser, and things like linens will permanently damage the drum. Envelopes are also a big killer of both items. These things can be run, but when they are, the total impressions of the drum and fuser will inherently suffer.
I know for sure the machines are sold with "Starter" toners, but I do not believe that to be the case for the drum and fuser kits, I can't say for sure.
thanks for your answer.
I live in Italy.
Yesterday I spoke with one of his xerox support agent.
It answered from Sofia-Bulgaria.
This person informed me that drum and fuser sold with the machine is 50%+-.
Always this person told me that the machine is always sold with consumables (drum, fuser) about 50%+-.
And yet he said that dealers should inform customers about this.
We are now with the printer stops that we can not print.
Someone agent Xerox say one things and some another.
We have printed only standard paper.
Fuser: There is a big difference between 62 000 and 200 000 copies
Drum: There is a big difference between 45000 and 80000 copies
I'm really tired.
Please tell it like it is.
I am one guy who has no relation to any of the people you are speaking of, and I am in Canada.
At no point did I say you were running more then just regular paper, just mentioned it is the major cause of damage.
There is a big difference between 62000 and 200000, but not nearly so bad if the +/-50% is true, and it likely is, so the reality is you got 62000/100000, and even 62% of expected, still not good, but better.
And 45000 is more than half of the 800000, it Sofia is right, and I have no reason to doubt her, it was expected to get 40000.
You got 113% of expected there.
So the drum is where it should be and the fuser is not.
Again, knowing nothing of you, or the supplies you have used, or the environment it is in, humidity level etc etc I can only make guesses.
If the dealer did not disclose info during the sale of the device, I'm sure Xerox would like to hear about that. You can find localized support lines here
the questione is: fuser / drum sold together the
machine are 100% or 50%?
I have to talk to the president of xerox for an answer?
Yes, they are "starter cartridges" that have about 50% life expectancy.
No you don't need to talk to the president, you just need to talk to customer relations, which you can get to via the link I posted that will provide the Italian office that can help you.
Yes, they are "starter cartridges" that have about 50% life expectancy. OK
But starter fuser/drum expectancy is 50 %?
I sent an email to xerox because I want reimburse the cost of the copies that I could not print ( 140,000).
I'm waiting answer.
I have another problem with xerox 3615
Please could you help me?
Dsplay this error:
SYSTEM ERROR (RANELFW)
what is it?