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XEROX WorkCentre 5855

Xerox center printer is being shut off instead of going to sleep and wake on job as it should
when print jobs gets sent to it during the night, they don't print until turned back on manually.

I checked the printer and it shows wake on job.

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Valued Advisor
Valued Advisor

Re: XEROX WorkCentre 5855

Hi durhad01

 

If the machine is manually shut off you cannot expect it to wake up via network communications.

 

If it is in sleep mode or Energy saver and is not waking up then you need to upgrade to the latest firmware. Do not do so if your current firmware starts with 071, in that case have a tech do it via "Altboot no data backup no clone" or you will have more issues than you do now. (This does wipe the device completely so every setting will be wiped out completely and it will be required for you to set it up manually)

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Joe Arseneau
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