XEROX WorkCentre 7545 will only print red text

[CathyO-Xerox]

Hello klp5722,

There could be various factors causing the red only print, like file type, OS, firmware, etc. To get more information on this issue I recommend you contact one of our Product Specialist. Contact options are HERE.

Thanks,
CathyO-Xerox
Community Manager

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[klp5722]

Why only red

[CherylO-Xerox]

Hi ricksmith2121,

Thank you for using the Support Forum. The red text you are seeing may be due to PCL or PS errors, please take a look at the soltuions for this issue and see if any of them help.  If not please consider contacting your support centre for further assistance.

[ricksmith2121]

I have a XEROX WorkCentre 7545.  We have several users that print to this printer.  only two of the users are having this problem.  About once a week when they print to the printer, their print jobs will will just red text with generic errors.  When i llok at the status of the printer, I can see the document names and who printed documents.  When the two users are having this problem, there document name is is Job xxxx and the Owner shows Remote User.  If I restart their print spooler service, then they can print, and the dociment name shows up fine, and the owner shows their user name.  When they are having this problem, they are able to print to other printers without any problem.

I cannot pinpoint a specific time or a specific frequency that this happens.