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1 Reply
TammyL-Xerox
Community Manager
Community Manager
‎03-31-2021 11:22 AM

Re: XSA Print dialog box and paused printing

Hello Apple52, 

 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Apple52
New Member
New Member
‎03-25-2021 12:19 PM

XSA Print dialog box and paused printing

Product Name: WorkCentre 7830i/7835i/7845i/7855i
Operating System: macOS 11 - Big Sur

I have a Mac Mini M1 and I have a Xerox WC 7830i and every time I try to print it is stuck in pause. Even if I resume printing it goes back to pause. I have uninstalled and reinstalled the printer driver with no luck. My office also uses XSA and I can only print from Preview where the accounting dialog box will pop up. If I attempt to print from Chrome, Gmail, Adobe, etc. the accounting dialog box does not show up and an error page prints out. Anyone have any solutions to there 2 issues.

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