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New Member
New Member

Xenapp 6, 'Session Printer Policy' error:An item with the same key has already been added'

When i try add a Xerox printer, through a Xenapp 6 Citrix printer policy (session printer policy), we receive the following error: "An item with the same key has already been added".

 

We are using a Windows 2003R2 32Bit print server, with a Xerox C3545.  The x64 5.185.15 drivers are installed on the print server (additional drivers option)  Tried PCL 5 and 6

 

We do not have this problem with Cannon or HP drivers

Any ideas?

 

Thanks

David

 

http://forums.citrix.com/thread.jspa?threadID=272023&tstart=0

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4 Replies
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New Member
New Member

Re: Xenapp 6, 'Session Printer Policy' error:An item with the same key has already been added'

got confirmation from Citrix that this will be fixed in the upcoming printing optimization pack hotfix aimed at improving user experience by shortening the time it takes to print documents over a slow, latent, or constrained network.
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New Member
New Member

Re: Xenapp 6, 'Session Printer Policy' error:An item with the same key has already been added'

I am having same issue , we are using Xerox Qube and 7345. Any new findings?

 

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Xerox Employee
Xerox Employee

Re: Xenapp 6, 'Session Printer Policy' error:An item with the same key has already been added'

Hello,

The fix is available from Citrix web site.

 

http://www.citrix.com/site/SS/downloads/details.asp?downloadId=2305094&productId=186#top

 

http://support.citrix.com/article/CTX126490

 

Tested in my lab.(it's not a production environment)

Now, there is no error message when I load a xerox printer driver through Citrix policy.

Hope this will help you

Regards

Fabien

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Valued Advisor
Valued Advisor

Re: Xenapp 6, 'Session Printer Policy' error:An item with the same key has already been added'

the new global driver is avaible , that one doenst create 8700 files in the profile
search / ask for release 5.185.32
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