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New Member
New Member

Xerox 3550 network printing issues

Hi!

 

Just bought two Xerox 3550 printers and both have network printing issues.

If I set it as default, Office applications start to hang. (Windows XP, Office 2007)

If it's not default the application hangs when trying to choose this printer.

Sometimes printers doesn't detect network.

Tried different drivers, switches, patch cords, latest firmware etc

 

Regards, Alex

 

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8 Replies
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Valued Advisor
Valued Advisor

Re: Xerox 3550 network printing issues

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New Member
New Member

Re: Xerox 3550 network printing issues

Only  PS driver seems to work correct.

PCL5 and PCL6 drivers make printers to hang.

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New Member
New Member

Re: Xerox 3550 network printing issues

Local service provider reports that problem occures because we're using POE switches.

This sounds funny.

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New Member
New Member

Re: Xerox 3550 network printing issues

Hi! I have a similar issue on a customer with one WC3550....

After connect to the network, the MFP "freezes" and it must to be restarted with the patchcord unplugged. I have tried with different patchcords, cables, firmware, etc.

I have changed the machine for a new one and i get the same, but if i test the mfp on my office it works perfect, without troubles. I think that the PoE switches are installed in my customer too, but

Did you resolve this issue? What´s the way? In the same customer there´s a lot of HP´s MFP and printers working without troubles...

 

regards!

 

Mariano.

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Technical Escalation User
Technical Escalation User

Re: Xerox 3550 network printing issues

Hi

 

I know this post is from July.  Has this issue been resolved.  I am having the same issues.

 

Thanks

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Technical Escalation User
Technical Escalation User

Re: Xerox 3550 network printing issues

Hi

Did you ever get this resolved.  I am having the same issues.

 

Thanks

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Agency Analyst
Agency Analyst

Re: Xerox 3550 network printing issues

tapa,

I would lean to an improper driver install. Completely remove the drivers from the system, download the new driver from Xerox. After the download is completed right click on the file and goto properties. See if there is an unblock button - click it. Proceed to extract and install the print driver.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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New Member
New Member

Re: Xerox 3550 network printing issues

Dear All,

 

I have the same problem in Xerox Workcenter 6015 NI. I take a long time in discovering the problem. The problem will happen when you are using a POE switches. You need to switch off the POE feature on the port which used by the printer.

 

You can switch off the POE by using the smartport feature. You just need to configure the port like a computer which doesn't require a POE feasture.

 

Thanks

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