I am getting a recurrant jam in the duplexer. The paper feeds and you see it in come out of the printer. It then goes back in to the duplexer and jams. I open it up and fine the paper doubled over as though something is blocking its path and the printer contiues to push it. It's like if you hold the paper stationary on a table with one hand and slide it towards that hand with the other. It bunches up. I have replaced the paper tray and the duplex unit. Any other suggestions? single sided prints wiht no jams ever. Thanks!!!
Thank you for using the Xerox forum.
It sounds like you are on the right track.
In order to attempt the prior suggestions I would suggest that you try the following solutions independently or as pictorial references.
When searching on the Xerox 3600 Support site and using the search terms Duplex Jams I noticed many other possibilities that may also be of assistance if the previous ideas aren't successful. (See the following image)
As always you may consider contacting our specific product support experts at the following link: Fast Track to the Expert