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Xerox 4622 goes into reboot when printing from thunderbird

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Xerox 4622 with latest firmware 35.011.07.000, try different drivers ps/pcl from 2014 year and latest global 5.496.7.0. Two of our employees use e-mail mozilla thunderbird (try latest version and older) and some letters about 10-20% of all mail they cant print because printer goes to reboot. Only helps printing from "print preview". Any ideas?

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Valued Advisor
Valued Advisor

Re: Xerox 4622 goes into reboot when printing from thunderbird

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Has to be something in the job causing the issue, without knowing what the differences are in those that work and those that don't you would need to disable things until it works.

 

Try swapping RAW-LPR on the port.

Disable SNMP on the port, make sure LPR byte counting is not enabled when you use LPR.

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Joe Arseneau
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Re: Xerox 4622 goes into reboot when printing from thunderbird

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Unfortunately it did not help. Something wrong with firmware, printer should not reboot. Old xerox 3550 working fine, no bug with snmp traffic, printing from thunderbird without problem... If i send problem letter to my email its printing fine from thunderbird. Maybe some bug with fonts in firmware. Previous printer hp 4015 works fine with pcl driver and dont go to reboot.

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Valued Advisor
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Re: Xerox 4622 goes into reboot when printing from thunderbird

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While I disagree with the font thing (Thunderbird doesn't use a non-standardized font)

You can narrow down if you are correct by finding an email that fails, changing the font and print again to see if the result changes.

 

You can also disable font substitution driver side.

Capture.GIF

 

I just grabbed Thunderbird 45.3.0 from here. Loaded in my Xerox email account and could print without issue.

 

I am using the latest spar firmware Release 35.011.36.000 SMPR12 which is about a year newer than your release.

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Joe Arseneau
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Re: Xerox 4622 goes into reboot when printing from thunderbird

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It's dont help too. But!!! I save this letter as "message.eml" and when i open it on my computer in thunderbird trying print wc4622 goes to reboot! I'll be appreciated if xerox specialist could fix this. Link on message.

 

Intersting that you have newer firmware, it's not on the official page of the printer... Try to print my message if ok i'll just upgrade firmware. If I understand correctly that firmware support only english language?

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Valued Advisor
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Re: Xerox 4622 goes into reboot when printing from thunderbird

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Printed 5 copies with no issue using the setup I described previously.

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Joe Arseneau
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Re: Xerox 4622 goes into reboot when printing from thunderbird

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Its was firmware. After i flash new firmware (using your link) - printing fine with any driver. Thanks!!!

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