Xerox 5335 & 5230 Printing Issues

[javed.k]

Hello Xerox Community

We need some help on very frustrating issue as below:

Current Xerox Models we have:

Xerox 5335 WorkCenter (Driver: 5.230.5.0 PCL6) (Latest System Firmware)

Xerox 5230 WorkCenter (Driver: 5.87.9.0 PCL6) (Latest System Firmware)

Previous Xerox Model:

Xerox M123 WorkCenter

Issues with current Xerox Models:

Unable to print automatically in A4 Paper size (8.27" x 11.69") from Microsoft Office, Adobe Acrobat reader + Other mission critical applications. We have to select A4 paper size in the applications and printer properties all the time manually in order to print, which is very inconvenient for the users.

We did not have this issue with the previous model (M123).

We understand that the application overrides the printer driver properties, but with the current models it is just painful to select the paper format all the times + sometimes it doesn't even print after selecting A4 in printer and application properties, which is really frustrating.

We really hope this issue can be addressed or that there is a solution out there that can achieve direct printing on A4 size Paper regardless of paper size setting in the application.

Thanks in advance.

Javed

[MSPTestAccount]

Hi javed.k.

Thank you for using the forum.

I have searched our product knowledge base and found the following solution.

Solutions for : Paper and Paper Tray Specifications

http://www.support.xerox.com/support/WC5225_WC5230/support/en_US.html?objGUID=6697

It mentions that Trays 3 and 4 of the HIgh Capacity Tandem Tray (HCTT) is used for A4 paper.  Could that possibly be the issue?

You may want to search the knowledge base for other solutions that may help.

http://www.support.xerox.com/support/workcentre-5225/support/enus.html

Otherwise I would recommend that you call support at 1-800-821-2797 for further assistance.

[TimD-USX13774-xrx]

Hi javed.k,

This solution should work for both the WC 5230 and 5335:

www.support.xerox.com/go/kb/gokb.asp?prodID=WC53XX&Xlang=en_US&Xcntry=USA&objID=11555

Hope this helps.

Thank you,

Tim