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sli New Member
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Xerox 5500 does not print in the correct order

Hi,

 

I am running into one major issue when printing using the Xerox 5500 printers. 

Our CUPS server will send print jobs (pdf) to the printer in a specific order, but when printing actually happens, the sheets came out in a random order. The CUPS log is below. As you can see, I need to print 1 sheet from tray 2 and then 12 sheets from tray 3 and then repeat the cycle. But during printing, the 1 sheet from tray 2 will get mixed into the 12 sheets from tray 3. Can anyone possibly let me know what might be causing this problem? 

 

Xerox_5500_H_Tray_2 <http://admin-qa:631/printers/Xerox_5500_H_Tray_2>-6570 Untitled anonymous 3k 2 completed at Mon 30 Jun 2014 04:21:56 PM EDT  
Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6569 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:22:34 PM EDT  
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Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6567 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:22:29 PM EDT  
Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6566 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:22:27 PM EDT  
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Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6564 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:22:23 PM EDT  
Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6563 Untitled anonymous 3k 2 completed at Mon 30 Jun 2014 04:22:20 PM EDT  
Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6562 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:22:18 PM EDT  
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Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6551 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:21:54 PM EDT  
Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6550 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:21:52 PM EDT  
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Xerox_5500_H_Tray_3 <http://admin-qa:631/printers/Xerox_5500_H_Tray_3>-6543 Untitled anonymous 3k 1 completed at Mon 30 Jun 2014 04:21:37 PM EDT  
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3 Replies

Re: Xerox 5500 does not print in the correct order

Hi sli,
Thank you for using the Xerox forum.

Have you reviewed the following site to see if there is any hint or solutions?

http://www.support.xerox.com/srvs/cgi-bin/webcgi.exe?new,Kb=Phaser_5500,ts=xo,ques=ref(security_leve...}


If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
Fast Track to the Expert

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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sli New Member
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Re: Xerox 5500 does not print in the correct order

Dear Mitch,

 

Thanks for replying. The URL you provided does not work. Do you mind to post it again?

 

Thanks,

sli

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Re: Xerox 5500 does not print in the correct order

I am sorry about that.

There is a troubleshooting web site for this product from Xerox Support.

It starts here http://www.support.xerox.com/support/phaser-5500/support-options/enus.html

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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