Hi we have a Xerox 560 in our office, with about 10-15 staff linked to it. Everybody is able to send jobs to the machine however occasionally the machine will change the paper size to 8" x 11", from the default A4 size.
It will also change the paper size to other types.
The machine will not print unless it matches exactly what is inside the tray, so if there is a conflict the job will not print, and will require cancelling and resetting on the laptop connected to the printer.
I have noticed on numerous occasions that I have printed the same document with the same settings, however it will print one correctly, and the next will get stuck on a different paper size.
This problem is easily quick fixed on the laptop however a lot of the staff do not have the experience with computers to do this.
Does anyone have any ideas why this happens? thanks.