Xerox 5755 Held Required Resources

[kowalsb]

Hi

 I am the IT support person for our office. The solution you provided is more of a how to print envelopes than one that addressed my issue direclty.

Would you take a moment to read my submission and maybe offer suggestions as to how to reslove this  issue?

Thank you.

Bogdan Kowalski

[CherylO-Xerox]

Hi kowalsb.

Thank you for using the Support Forum. Please take a look at the solution for printing envelopes on this machine.  If this does not help with your configuration please consider contacting your support centre for further assistance.

[kowalsb]

Hi,

The problem is that when we print pre-formated documents that contain both an envelope and letter size documents, the printer will dispay the Held Required Resources message at the printer. When you check to see what the required resources are the display shows:

Bypass 8x11 Envelopes White  Missing

Tray 2 no. 10 Envelope Envelopes White Yes

Bypass 8x11 Envelopes White Missing

Tray 2  no. 10 Envelope white Yes

Please note that the Bypass tray at the printer is configured for A5 paper size (which we never use) and is closed.

I am running Word 2010 with a Xerox 5755 Printer using the Xerox 5755 PCL 6 driver (latest version).In Word envelopes are set to Automaticaly Select.  Alll other paper sizes are set to Automaticaly Select

The printer trays are configured as follows:

Tray 1 legal.

Tray 2 envelope (No. 10 envelope)

Tray 3 and Tray  4 are high capacity dedicated 8x11 paper trays. 

Bypass tray is configured to a paper size we never use (size A5, color pink,  type punched)

As a work around we ask our staff to print the envelope as a separate page by using the page range option and print only  Page 1 of the document,  (which is envelope) and then after the envelope prints, they go back and print the balance of the document (i.e. Pages 2-5). This works most of the time but sometimes this work around does not work either.

Note: With thiis printer selected when you open Mailings in Word, envelopes default to the Bypass tray. When we change it to Autoamticaly Select we get a warning from Word that we are changing Words' default envelopey tray setting for this printer.

One more note, this was not an issue when we were using these documents running XP SP3 and Word 2003. The problem started after we migrated to Windows 7 and Word 2010. Also it was working fine with this configuration when we were only using the Bypass tray for envelopes. The problem started after we purchased a dedicated envelope tray for the printer.

Any suggestions as to how we can just hit the print button to get both an envelope and a letter at the same time  would be greatly appreciated.

Thank you.

Bogdan Kowalski